Incumbent communication service providers are often saddled with the legacy of separate systems handling the charging, billing and customer care not only for each service but also each payment type, prepaid and postpaid. With consumers increasingly demanding innovative multimedia packages tailored to their lifestyle, such legacy systems environments can seriously affect competitiveness and the ability to retain customers. The good news for providers is that in a recent report by UK communication regulator Ofcom, their research shows people are unwilling to give up their communications services, even in a recession. The bad news is they now demand better value than ever before, more control over their spending and there is no question they will quickly migrate if dissatisfied with their current provider. Therefore providers need to offer focused targeted packages as well as flexibility in promotions across all services and payment types. They must also offer the simplicity and convenience of one-stop customer care covering all their services if they want to retain customers. At the same time operational costs also need to be controlled to pay for the better value deals their customers insist on. Without a doubt, for many providers it is now time to invest in a unified revenue management solution based on convergent charging and billing as a strategic platform to address their core business drivers of revenue stimulation, increased innovation and cost reduction.